Frequently Asked Questions
White Light Productions is owned by Carol and Mark Hall, a husband and wife who were high school sweethearts. Its not icky, as we saw lots of other people while we were away at college. We work together 24 -7 and have been married for 24 years. We have a daughter Rowan Hall who is 17.
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The simple answer is yes! However it is not enough to simply say you are, the proof is in the doing. Check out our Green Mission Statment for the long answer and maybe get some ideas on what you can do.
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We live in Downingtown PA, which is the edge of civilization. Our town can support 7 sushi restaurants but we are just a couple of miles from Amish country. Our house is a mid-century modern house built 1947 that overlooks a pond and three streams. We will never finish renovating it. Our studio is located 2 miles away on the banks of the Brandywine river. Currently we 2 black swans nesting here.
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How long have you been doing this?
We have been making Seaglass Jewelry for 24 years.
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Absolutely not -- It's an insurance thing. We promised them that there wouldn't ever be any customers. It freaks them out to think of civilians around while we break Seaglass.
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We have, we also work with the local Girl Scout Troops giving them a demonstration and letting them make their own piece of Seaglass Jewelry. It earns them a badge and we get lots of Girl Scout Cookies. So if you are local give us call.
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Maybe, if you can close a jump ring. Don't laugh we have had graduates from jewelry college that couldn't. The key requirement is skill with hand tools. Our Seaglass Jewelry is all cold connections no soldering involved. We hire 3-4 people for summer work. We usually hire 1 person each year to replace members of our permanent staff. We look for fun, hardworking and self motivated workers.
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Sure, we have a great deal for our models - all the Seaglass Jewelry you use in the shoot. All of our models are amateurs. They have a great time, get great Seaglass Jewelry and copies of all the pictures. Plus we even pay them. Give us a call.Checkout the press photos under Wholesale on the top menu bar.
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We offer our retail clients a no questions asked 30 day return policy. Just call or email for a RMA (Return Merchandise Authorization), box it up and send it back. You get a full credit for the Seaglass Jewelry you just pay shipping.
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We offer a no questions asked repair policy for 90 days. After That we repair at a nominal charge plus shipping.
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What's this about a law that earrings aren't returnable?
Most states have health laws that states earrings are not returnable. The reason being that they went through your body. Large stores either ignore this or eat the loss. At White Light Productions we manufactured the Seaglass Jewelry ourselves. We take back you earring and break it down and the Sterling is sold as scrap. Facts are we only have a few returns a year. Its worth the loss for the gain in customer satisfaction.
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At checkout there is the normal field for entering credit card information. We accept Visa and Mastercard.
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Sure just email us your order and I will send a Paypal invoice.
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We gaurd your credit number very carefully. You have the same rights as when you shop by mail-order. If the thought of the Internet freaks you out, call us and give your number to a live person.
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Generally not. We offer 100 different styles of Seaglass Jewelry in 34 colors that works out to a number so big it wouldn't fit on this page. However, if its a special occasion or a bridal thing - call and then maybe.
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Yes, join our mailing list. We have specials for the major holidays. We also have some great deals around September as we gear up for the new model year and phase out the old model. Most of our business is wholesale so we can't send our clients Seaglass Jewelry that doesn't match the colors in the current years catalog. You the consumer benefit.
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Yes, as most of our business is wholesale, our customers expect to be able to order 100 pieces of Seaglass Jewelry and have them all be the same. When we change the design slightly, we are often left with orphan pieces that have to be sold. The end customer gets a great deal.
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Yes, if you are a store or other retailer. Give us a call and open an account.
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It doesn't matter what you call it, Seaglass or Beachglass whether you spell it as one word or two. Sea Glass and Beach Glass is the name given to glass that is tumbled smooth by the waves and washes up on the beach. Fancy name for pollution. We had one customer call it Mermaid's Tears.
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To us it is. When we started 24 years ago, Mark being from New England called it Sea Glass. However living in New Jersey they called it Beach Glass. We decided to make it one word (Seaglass) to differentiate our product from the generic term. We always were explaining that it wasn't a spelling mistake (Knowing Mark it could have been a spelling mistake). Our first pieces were made from ocean produced Sea Glass. Today we make in our studio and everyone knows what Seaglass is.
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We buy sheet glass from stained glass supplier's or slightly damaged antique glassware and break it. Then it is spins in a rock tumbler doing in 1 day what it takes the ocean several years to do. We do it without polluting the ocean.
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The holes are drilled with diamond drill bits in a flex shaft tool. Care must be used to not crack the glass.
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Yes it's glass jewelry, if you drop Waterford it breaks so does Seaglass Jewelry. More importantly it is not fragile. Glass is a wonderful material about 7.5 on the hardness scale. Our glass has been banging around in tumblers for days, any breakage of the pieces would have already happened. Glass will break if a stress line cracks - stick it in your freezer the temperature change will cause any hidden stress lines to fracture. Really it will, just remember to take your jewelry off first.
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We currently use 34 colors for our Seaglass Jewelry. People using "found" sea glass are limited to the colors that bottles were made from, with occasional red and blue pieces. We initially made our jewelry from recycled antique glass.
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No, the glass is colored by adding trace minerals to it at time of manufacture. There are others who do dye glass but we don't.
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How is yours different from you competitors?
We think we our Seaglass Jewelry offers the widest possible price point and design selection. We also offer unparalleled customer service. We have been selling Seaglass Jewelry for 24 years and on the Internet since 1995.
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When you order a piece of Seaglass Jewelry there is text "Pop up color page" right next to the color option box. Clicking this link will show you all 34 Seaglass colors. Clicking a color will return your choice. You can also just open the page for viewing to become familiar with your favorite color of Seaglass.
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Other than earrings most of our Seaglass Jewelry comes with many pieces of glass in various colors. Up to 8 different colors in fact. Being trained Artists we have organized them into pleasing color combinations called palettes. We even name them. When you order a piece of Seaglass Jewelry with more than one color there is text "Pop up color palette page" right next to the palette option box. Clicking this link will show you the options available. The program is smart enough to know whether your piece needs 5 pieces or 8.
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Why are the palette names the same?
If you choose a Seaglass bracelet with 8 pieces and a Seaglass necklace that has 5 pieces they will match if you choose the same palette for each.
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My colors look different than your?
Lots of reason, your monitor may be different, The lighting on you monitor may be different. Seaglass colors also look different under indoor lighting - more reddish, outdoors - more bluish. Glass is also made in dye lots and there is a difference between lots. We work hard and making sure our colors are a good approximation of what your Seaglass Jewelry will look like.
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Alexandrite glass is named after the mineral. What is unique about the glass is the trace elements are perfectly balanced between red and blue. In indoor lighting the glass looks like a beautiful rich purple, under sunlight it looks like a delightful blue. Our Seaglass Jewelry is always pictured with it in its purple form.
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Funny story about Alexandrite?
On a Thursday morning we received an hysterical phone call from a woman who was furious. She had bought a Seaglass Necklace from one of clients in New England. It was a beautiful purple color to match her Mother-Of-The-Bride dress. When she got home and unpacked it was blue and didn't match her dress at all. The store refused to replace the piece as they told her it would change colors. We were met with how dare we make a product that changed, she was going to sue if we didn't replace it.Carol fortunately took that call, and calmly explained that Alexandrite was made to change colors under different lighting. Further, that it was more expensive than gemstones. If the woman would just look at the jewelry under interior lighting - not sunlight or office fluorescents it would be just as she expected.
The woman wasn't having any of it. She demanded we replace it with another. We agreed but only after we received the original.
Strangely enough we never got her Seaglass necklace back. Our bet is she did take it home and the light bulb in her head finally clicked on. Can't you just hear her at the wedding, My Seaglass Necklace is made from rare Alexandrite glass that changes colors ...
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Seaglass seems to attract dust and dirt just the way your good glasses due, despite being in a closed cabinet. To clean the glass use any dishwashing soap. The Sterling will tarnish, many find the they like the beautiful patina it achieves. If that's not you -dunk it in a Sterling cleaner. We use Tarnax brand. Make sure to follow the directions. All that is required is a second or two of dunking and then a thorough rinsing. Then rinse again just to be sure. WARNING NEVER PUT REAL PEARLS IN STERLING CLEANERS. All of our Jewelry is safe, but check carefully if you decide to clean other jewelry this way.
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For the most part eerything is Sterling Silver. It'seasy to tell by the code, anything ending in "/S" is Sterling Silver. For 2011 we have added other materials to help make Seaglass affodable in the face of huge silver costs. Silver Plate will be noted as "/SP", Nickel by "/N", Nickel Plated Brass by "/NB". We also have one set available in Gold filled "/GF".
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